Our Privacy, Security, and Terms of Service Agreement

Definitions of Key Terms

• Agreement: This refers to the Terms and Conditions outlined herein.
• The Company: Denotes Best Dissertation Writers, the entity that offers academic writing services.
• The Customer: Any individual who places orders with the Company and agrees to abide by the established Terms and Conditions.
• Messaging System: The platform that enables communication between the customer, the writer, or the support team.
• Order: Represents the request placed by the Customer, which includes specific instructions such as required sources and the submission deadline.
• Product: The original, plagiarism-free digital document delivered to the customer by the Writer, produced according to the Customer’s specifications.
• Product Revision: A request made by the Customer to modify the Product if it does not meet their expectations, provided the revisions align with the original request.
• Support Staff: The team employed by the Company to oversee the efficient processing and management of orders.
• Writer: A freelancer employed by the Company, responsible for delivering writing services in accordance with the terms of the Agreement.
• Personal Credit Balance: The Customer’s account with the Company, where credits and balances are stored to fund future orders, at the Customer’s discretion.
• Affiliate Program: Special programs offered by the Company, targeting existing customers to participate in promotional initiatives.

Order Placement and Registration

• The Customer can place an Order by completing the Order Form available on the Company’s website. Alternatively, the Customer may receive assistance from the Support Staff in placing the Order.
• The Order Form outlines the delivery terms, scope of work, and specific details for the Order. It is the Customer’s responsibility to provide complete and accurate information in the form, or to the Support Staff if they are assisting with the completion of the form.
• The Customer must register their profile with the Company, providing details such as name, email address, country of residence, and phone number. It is the Customer’s responsibility to update their profile if any information changes, or to inform the Support Staff of such changes.
• The Customer is prohibited from creating multiple accounts under different names. They are expected to continue using the profile associated with their first Order. If the Company identifies a customer with multiple accounts, it reserves the right to merge them and update the account history accordingly.

Order Payment

• Payment for the Product is determined based on the Company’s pricing structure and must be made in full upfront. The Company will only begin processing the Order once the payment has been received and authorized.
• The Customer may request to pay in installments, provided the following conditions are met:
  • The total Order amount is $500 (USD) or more.
  • The first payment installment must be made immediately upon receiving the first payment link.
  • Company representatives reserve the right to deny an installment arrangement if it may interfere with the successful completion of the Order.
  • If payments are not made within the specified time frame, the Company reserves the right to pause the Order’s processing until the outstanding balance is settled.
• Orders can be paid via Credit Card, Wire Transfer (which may take between 3 to 14 business days), and/or Personal Credit Balance.
  If a transaction fails, the Customer should verify their card balance, check for any online purchase restrictions, and ensure the card is valid before reaching out to the Support Staff for assistance.

Discounts

• The Company is committed to offering fair Promotional and Loyalty Program Discounts to all Customers.
• Discount codes are valid only for Orders that total $25 or more.
• The discount will be applied once the Customer enters the discount code in the ‘Discount Code’ field on the Order form.
• The ‘First-Time Discount’ is a one-time offer and can only be used for the Customer’s initial Order.
• Discounts can only be applied one at a time and cannot be combined with other promotional offers.

Customer’s Personal Credit Balance

• The Personal Credit Balance serves as a payment method on the Company’s website. The Customer deposits funds into their account, which are then stored and available for use on future Orders.
• Each credit is equivalent to $1.
• Funds are transferred into the Credit Balance at the Customer’s approval, and once added, they are non-refundable and can only be applied to future Orders.

Order Process

• Order Validation: The Company reserves the right to verify Order details after payment to ensure the information provided on the Order form matches the details supplied by the Customer. If there is a discrepancy, the Support Staff will reach out to the Customer for clarification.
• Order Volume: As per the Company’s policy, Order volume is measured by word count. One page is considered 275 words (double-spaced) or 550 words (single-spaced).
• Change of Order Details: The Customer may request changes to the scope of work by contacting the Support Staff. However, if the changes affect the urgency, complexity, or volume of the Order, an additional payment may be required.
• Resources: If specific sources are required to complete the work, the Customer is responsible for uploading them when placing the Order. Late submission of sources may result in additional time needed to finish the Order.
• Communication: The Customer can communicate directly with the Writer through the Messaging System, located on the specific Order page in their personal account. This system functions like email and is a secure way for Customers to communicate. For Support Staff assistance, the Customer may use Online Chat, Phone, or Email.
• Progress Tracking: The Customer can monitor their Order status by visiting their personal account. The Customer may also reach out to the Writer using the previously mentioned communication methods.
• Order Delivery: The Company is responsible for delivering the Order as requested by the Customer. If more time is needed to complete the Order, the Support Staff will contact the Customer to request an extension. This delay may be due to the task’s complexity. The Customer is required to download the completed Order in a timely manner, and the Company is not liable for any technical issues on the Customer’s side that may prevent a timely download.

Order Revision

• The Customer will not incur any charges for a reasonable Revision request if it is made within 14 days of the Order Delivery. After this period, the Customer will be required to pay an additional fee.
• The Customer can submit a Revision request using the ‘Feedback’ form or the ‘Any Improvements Required’ option available in their personal account.
• A Revision is considered reasonable and free of charge only if the instructions align with the original guidelines. If there is a discrepancy, the Company reserves the right to request additional payment for processing the Revision.
• The Revision deadline cannot be shorter than the original deadline specified in the Order form.

Use of Product

• The Products provided to Customers by Best Dissertation Writers are intended for use as samples or references, not as original work to be submitted as their own.
• The Company adheres to copyright laws. Any misuse of the Product by the Customer that violates these laws is solely the responsibility of the Customer, especially if it contradicts the Company’s Terms and Conditions.

Affiliate Program

• Registered Customers are eligible to participate in the Company’s Affiliate Program, which rewards them with Credits for each person they refer to the website. More details about the Affiliate Program can be found in the Customer’s personal account.

Miscellaneous Provisions

• The full Terms and Conditions that outline the responsibilities and rights of both the Customer and the Company are contained in this Agreement. This document and its provisions are the only valid and binding terms. Upon acceptance of the Terms and Conditions, this Agreement supersedes any prior verbal or written communications or agreements between the parties.
• The Customer agrees that the remainder of this Agreement remains valid even if any section conflicts with state law. The Customer’s rights and obligations will still be upheld, ensuring no part of the Agreement is considered invalid.
• This Agreement is governed by and interpreted in accordance with the laws of the state where the Company is incorporated and operates its principal business.

Privacy and Security
We place great importance on protecting our clients’ privacy. We take every precaution to ensure the safety of your personal information while delivering our services.
Everyone who visits our site has the right to understand what information we collect, how it is stored, and how it is used.
Rest assured, we only collect data for operational, performance evaluation, and other business-related purposes.

• To ensure data protection, the Company uses a secure online payment system. The Company does not store any of the Customer’s billing information. Customers are strongly advised not to share their billing details, even with the Company staff.
• The Company will never sell or share the collected information with third parties. The information will only be used to:
  • Provide services based on the Customer’s requirements
  • Address any queries, requests, or complaints
  • Personalize the content and layout of the Service
  • Notify Customers about important changes and updates to the Service

Once the Customer has an active Order, the Company will contact them via phone or email to ensure timely delivery. The Company will not disclose or sell any Customer information without explicit permission, unless required by law, such as in response to a subpoena.

• The Company is not responsible for any information shared directly with freelancers. The Company cannot control or guarantee how this information may be further distributed.
• The Customer’s information is stored securely on our servers. It is important for the Customer to keep their login credentials confidential.

Personal Information Collected on Our Site
When you interact with us or visit our site, we collect the following information necessary to provide our services:

• Name
• Email Address
• Contact Phone Number
• Additional details relevant to any order placed

This information is provided voluntarily. Failure to supply necessary information may prevent the Customer from accessing the products or services they need or from being contacted as required.

Cases We Request Personal Information
We collect personal information from you in the following situations:

• When you purchase products or services from us, we will ask you to create a password-protected account using your name, email address, and phone number.
• When you make a purchase, we may request additional details, such as your academic level, extra courses, and specific requirements for the research or writing services you need. This helps us select the most suitable specialist for your needs.
• If you choose to subscribe to our special offers or updates, we will ask for your name and email address.
• If you sign up for notifications or newsletters, we will request your name and email address.
• When you participate in activities like providing feedback, entering contests, or responding to surveys, we will ask for your name and email address.

Providing this personal information is voluntary and is used solely for the above purposes.

Information We Collect Indirectly

• We retain a history of communications to address any future complaints or issues objectively.
• We use cookies, web beacons, and similar technologies to monitor visits, navigation patterns, and user behavior on our site. These tools help us assess site performance and do not collect personally identifiable information.

How We Use Your Personal Information
Your information is stored securely in our system and is used as follows:

• The information you provide is only used for the purposes outlined above.
• Contact details provided for communication purposes are used exclusively to contact you by email, phone, or message as necessary.
• We store a history of the products or services you have purchased to reach out with new offers or related services we believe might interest you.
• We also collect and analyze data from cookies, web beacons, and other technologies used for site analytics.

How and Why We Communicate With You
We may contact you in the following situations:

• To verify any Order you place.
• To update you on the progress of your Order or request additional information needed to complete your assignment.
• To inform you of new offers, news, or other information we think might be of interest to you.
• To respond to any questions, concerns, or complaints you may have.

We communicate via phone, email, or text messaging.

Data Analytics Tools – How We Use Them
We use analytics tools to collect anonymous, aggregated data about how users interact with our site, such as the number of visitors, time spent on the site, and navigation behavior.
These tools do not collect any personal data.
We store persistent cookies in users’ browsers to track returning visitors and improve their experience. You can opt out of cookies through your browser settings.

Accessing Third-Party Sites from Our Site
If you choose to link to third-party websites from our site, please note the following:

• We do not endorse or guarantee any information, products, or services provided by these third parties.
• Our Privacy Policy no longer applies once you link to a third-party site. You are responsible for reviewing any Privacy Policy that may or may not be in place on those external sites.
• We are not liable for any issues or consequences that arise from accessing third-party sites.

Your Control of Your Personal Information
You can view, modify, or update the personal information we have stored on your account page.

Securing and Storing Your Personal Data
We use advanced encryption and security measures to protect your personal data. We will continue to store your information as long as you remain a user of our services, or until you request its removal.

Age Requirements
Our services are available only to individuals 18 years or older. We do not collect or store personal information from children. If we suspect that a user is under 18, we may request proof of age before allowing continued access to our services.
If you disagree with any changes to our Privacy Policy, you may contact us to request the removal of your personal information from our database.

Our Contact Information
We offer multiple methods of contacting us, including through our website, phone, live chat, or email. Our support team is available 24/7 to assist you with any queries or concerns. We strive to respond to all inquiries promptly.

Limitation of Liability
By accepting the Terms and Conditions of this Agreement, the Customer agrees not to hold the Company or its affiliates, employees, officers, representatives, agents, subsidiaries, or third-party providers responsible for any losses, damages, claims, or actions arising from the Products, including but not limited to:

• Failed, incomplete, or delayed computer transmissions.
• Malfunctions of phones, hardware, software, electronics, the Internet, networks, or email systems.
• Any damages or losses related to the use of our services.
• Conditions beyond the Company’s control that may result in the Product being disrupted, delayed, or corrupted.
• Any typographical or printing errors in materials related to the service.

Dissertation Services
The Customer must provide a specific end date for their dissertation project to ensure the Company processes the Order properly. The ‘End Date’ cannot exceed 8 months from the date of Order placement.
If the dissertation is to be submitted by chapters, deadlines for each chapter should be provided.
The chapters will be delivered one at a time, only after confirmation of the previous chapter by the Customer. The Writer cannot continue working on the project without the Client’s approval of prior work.

Amendments
Customers acknowledge that the Company may modify the Terms and Conditions outlined in this Agreement. It is advised to review these terms regularly.